1. Who We Are
ARZO (the trading name of [legal company name]) is a talent and event management agency based in Doha, Qatar. We are the data controller for all personal data collected through this website and our services.
Contact: For all data and privacy matters, email us at privacy@arzo.qa.
This Privacy Policy applies to website visitors, booking clients, vendors, event partners and general enquirers. For talent applicants, models, hosts and event staff, please also read our separate Talent Privacy Notice.
2. Data We Collect
Website visitors
- Name, email address, phone number and message content (when you submit a contact or booking enquiry)
- IP address, device type, browser and operating system
- Pages visited, time on site and referring URL (analytics, only with your consent)
- Cookies and similar identifiers (see our Cookie Policy)
Clients and event partners
- Contact person name, company name and job title
- Email address and phone number
- Event details, brief and requirements
- Invoice and payment records
- Communications history
Talent applicants
Talent applicants provide substantially more personal data. Please refer to our Talent Privacy Notice for the full details of what we collect from talent, why, and how it is used.
3. Why We Collect It
We collect and process personal data for the following purposes:
- Responding to enquiries and booking requests
- Managing talent bookings, event staffing and service delivery
- Creating proposals and invoices
- Communicating with clients, talent and partners about active projects
- Fraud prevention and security
- Legal, accounting and regulatory compliance
- Website analytics and improvement (only with your consent)
- Marketing and promotional communications (only where you have consented)
4. Legal Basis for Processing
We process your personal data on one or more of the following legal bases under Qatar Law No. 13 of 2016:
- Consent: where you have given us clear consent, such as subscribing to communications or accepting analytics cookies. You may withdraw consent at any time by contacting us, though this may affect our ability to provide certain services.
- Performance of a contract: where processing is necessary to fulfil a booking or service agreement.
- Legitimate interests: where we have a genuine business need that does not override your rights, such as preventing fraud or improving our services.
- Legal obligation: where we are required to process data to comply with applicable law or regulatory requirements.
5. Who We Share Your Data With
We may share your personal data with the following categories of recipients where necessary:
- Event clients (for talent shortlisting and casting)
- Venues and production companies involved in booked events
- Cloud hosting and database providers (Supabase, Vercel)
- Email service providers (Resend)
- Customer relationship management (HubSpot), where we record and follow up your enquiry
- Accounting and legal advisors
- Government or regulatory authorities, where required by law
We do not sell personal data to third parties. We share only what is necessary for the stated purpose.
6. International Data Transfers
Some of our service providers, including Supabase (database and file storage), Vercel (website hosting and analytics) and HubSpot (customer relationship management, hosted in the European Union), store and process data on infrastructure located outside Qatar. Where we transfer personal data internationally, we take reasonable steps to protect it and transfer only what is necessary for the stated purpose. By using this website or submitting an enquiry, you consent to this transfer.
7. How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Website and booking enquiries | 24 months |
| Client contracts and invoices | 7 years (accounting requirement) |
| Active talent profiles | While rostered + 3 years |
| Rejected talent applications | 24 months |
| Booking records | 5 years |
| Marketing consent records | Until withdrawn |
8. Your Rights
Under Qatar Law No. 13 of 2016, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal retention obligations)
- Withdraw consent at any time, without affecting the lawfulness of prior processing
- Object to certain types of processing
- Ask who we have disclosed your data to
- Lodge a complaint with us or with the relevant authority
To exercise any of these rights, contact us at privacy@arzo.qa or visit our Data Requests page. We aim to respond within 30 days.
9. Security
We use reasonable administrative, technical and organisational safeguards to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Access to personal data is restricted to those who need it to perform their role.
No system is entirely secure. If you believe your data has been compromised, please contact us immediately at privacy@arzo.qa.
10. Cookies
We use essential cookies for website security and session management, and analytics cookies (with your consent) to understand how the site is used. See our Cookie Policy for full details and opt-out instructions.
11. Contact
For any questions about this Privacy Policy or how we handle your personal data:
ARZO Talent & Event Management
Doha, Qatar